I Lost My Wallet.

It was very unlucky day today. I lost my wallet and I don’t know how and when. It wasn’t a small lady’s purse so if I drop it, I would notice it.
The last time I used my wallet was at cafe. I paid my cuppa and put it back to my backpack. When I seated at cafe, I put my backpack behind my seat and covered it with my coat. My friend seated in front of me and she didn’t recognize any one came close to my behind. After we left the cafe, we went to a drug store and I noticed my wallet was lost. My friend and I went back to the cafe and asked the staff and customer service however there was no information.
Even in Japan, once you lost your wallet there is few possibility of returning. Things that I lost are difficult to get back but I can minimize my damage. So I went back home quickly and started calling to stop my credit card functions. Fortunately my husband insured all our credit cards to “Card Guard” so I called the office. For identifying me, I needed to tell my address, date of birth and even my mother’s maiden name. They also required full credit card number. However how can I tell full credit card number if I lost it? Even the document sheet which the insurance company sent to me, four digit number is blanked for the security reason. I didn’t copy credit card numbers however I could tell them sort code and account number of my bank. The service woman said “we can block your card and re-issue it for you.”
I lost my Japanese credit card as well so I called to Japan. Their service is 24hours and fantastic customer service. It was easy to stop the function however it would be difficult to re-start it. I need to ask my family to go to bank for me to complete the procedure for me.
An hour later I got a phone call from “Card Guard” and he said he couldn’t find my credit card information. After another two hours another staff called me and said he still can’t find my credit card information and he just let me know the telephone number of my bank and asked me to make a phone call by myself. I could have done it earlier but they said “we can guard your cards” so I didn’t call my bank. Anyway I did it and they could immediately stop the credit and debit functions and started re-issue procedures. I simply wasted three hours with the insurance company.
The last thing I need to re-issue is UK driver’s license. I don’t drive car in UK but I use this as my ID in Europe. My address and residence can’t be proved with my Japanese passport but UK driver’s license. Fortunately there is online re-issue form. Although I need to pay 20 pounds, my driver’s licence will be re-issued.